We
have chosen to sell our products through Consultants, because we believe in the
potential of people and the power of relationships. Our concepts, products, and
services are presented and recommended in a manner suitable to each customer,
according to their interests, needs and conveniences. With time, the customer/Consultant
relationship evolves, creating trust, closeness, and mutual enrichment.
Because
we believe in the potential of this extraordinary human strength, we encourage
and take part in the personal, material, social, and professional development
of thousands of Natura Consultants in Brazil and abroad.
We
pay Natura Consultants the highest direct sales wage in Brazil and one of the
highest in the world. They receive exclusive, efficient, and flexible services
from the company and can rely on a broad base of supporting materials, as well
as assistance, refresher courses, and guidance through training courses and the
personal attention of Sales Promoters. We are proud that the quality of the relationship
between Natura and its Consultants gives us the lowest employee turnover rate
among direct sales companies.
A
Natura constantly provides courses on products and customer service techniques,
in addition to important advanced courses, for developing and qualifying Natura
Consultants professionally. Natura also prepares many support materials to facilitate
personalized service. Samples, flyers, and make-up and fragrance samplers to aid
in the entire consulting process.
Consultants have free access to the Natura Service Center (CAN), which provides
support and guidance 14 hours a day, thus strengthening their relationship with
the company. With 400 operators taking approximately 420,000 calls a month, in
addition to conveniently taking Consultants' orders, CAN provides information
about delivery deadlines, invoicing, special sales, and new releases, besides
receiving suggestions, compliments, and criticisms.
These
same services, and many others, are available for our Consultants' use at an exclusive
Internet relationship site. They may also use the Assistente Natura (Natura Assistant)
- software developed especially to make their job easier and to provide more quality,
professionalism, and flexibility in customer service.
